SHIPPING AND RETURN POLICY
SHIPPING METHODS AND PRICING
We are based in Toronto, Ontario and ship to all parts of Canada and USA.
Shipping rates, based upon your delivery location, will be calculated and displayed at checkout.
All orders are processed within 1-5 business days. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
We offer variety of shipment options (before applicable taxes and coupons) Unless stated otherwise.
- Free Expedited shipping on orders over CAD $150 within Canada and USA (2-8 Business days)
- other shipment methods available at checkout
Although rare, delivery delays may occur due to weather conditions, carrier’s error or other unforeseen factors beyond our control. We do not deliver to Post Office Boxes. (P.O.Box)
RETURN / REFUND POLICY
we are committed to offering the highest quality products accompanied by the highest quality customer service. We understand that sometimes things don’t work out. We would be happy to accept your return. Please make sure your item(s) meet the criteria below. No exceptions.
We have a 30-day return policy, which means we need to receive the item(s) back within 30 days of the purchase date.
TO be eligible for a return, your item must be in the same condition that you received it, unworn or unused, scent free, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@milenaboo.com . If your return is accepted, we will send you instructions on where to send the package. You can then send the item(s) back however you prefer. We do not cover shipping costs or offer return labels. Items sent back to us without first requesting a return will not be accepted and you will be responsible for return postage. We recommend that all returns be sent with a traceable carrier such as Canada Post, UPS or Canpar. Keep the return tracking number for the package you are returning, to ensure that the package has been delivered back to our warehouse. Shipping costs are non-refundable.
You can always contact us for any return question at sales@milenaboo.com
for all the returned items from USA
You must indicate that the item has a $0 value, on all shipping documents, as it is being returned to its country of origin (Canada) and is being sent back for a return or exchange. Any duties or taxes incurred due to the wrong labeling of return shipments will be subtracted from your merchandise refund.
Refund Confirmation
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days. Please allow 5-10 business days for the refund to appear on your credit card bill.
Holliday return policy 2024 :
Make your holiday joyful with every purchase from Milena Boo. Any item purchased between Nov12th – Dec24th can be exchanged for different item or to an online store credit until Jan 13th. your item must be in the same condition that you received it, unworn or unused, scent free, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final Sale or sample sale items. and don’t offer price adjustment .
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not hold items for returns or exchanges. When shipping an item for an exchange, we recommend sending it back with a tracking number. We cannot guarantee that we will receive your returned item and we are not responsible for lost merchandise. Shipping costs are non-refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged or defective item in your order, please reach out to our Customer Support at sales@milenaboo.com and include a photo of the item. We will do our best to replace the item if it is stil